We will process the order within 1-2 business days after payment.
How long does it take to get my order?
The delivery time depends on different shipping methods. Standard shipping: Within 2-5 business days after shipment. Delivery can take longer during peak periods.It may be delayed for 5 business days for any special situations. While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.
How can l change the shipping address?
There is a very limited time in which you can change the shipping address. If your order hasn't shipped yet, please contact our customer service team with the order number to change the shipping address. We're sorry that the shipping address can't be changed if the order is shipped.
How can l modify/cancel my order?
There is a very limited time in which you can modify/cancel the order after payment.If your order hasn't shipped yet,please contact our customer service team with the order number about the modification/cancellation. We're sorry that the order can't be modified/canceled if the order is shipped.
How do l track my order?
You can click "Track Your Order" in the footer to enter the inquiry page, fill in your Tracking Number or Order Number for inquiry.
Payments
Can you accept cash on delivery？
We're sorry that we don't accept cash on delivery so far. You can place order on our website directly, then we will arrange shipment for you soon.
Return/Replacement
How can l return the order?
We offer a 30-day money-back guarantee from the date when the order is delivered. Please contact vantecablesupport if you want to return the order.
How can l get a replacement if the item is incorrect or damaged?
Please contact our customer service team with the order number and product picture. Our customer service team will solve it for you.
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